Refund policy

Return And Refund Policy

Last updated: August 24, 2026

At Vibe Cart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the terms below.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is significantly different from its description.
  • The product qualifies for a return under our applicable return conditions.

To be eligible, the product should generally be unused and returned in its original packaging, along with any accessories, tags, or other items included with the order.

2. Return Period

Return requests must be submitted within 3Β days of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Items That Cannot Be Returned

Certain products may not be eligible for return, including products that:

  • Have been used, damaged, or altered by the customer.
  • Are returned without their original packaging when the packaging is necessary for the product.
  • Are damaged due to improper use or handling.
  • Are specifically marked as non-returnable on the product page.

4. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photos or videos showing the product and packaging

We will review your request and determine the appropriate solution.

5. Change of Mind

If you simply change your mind about a purchase, returns may be accepted only if the product meets our return conditions and is unused and in its original condition.

Any applicable return shipping costs may be the customer's responsibility.

6. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or defective product, Vibe Cart may cover the reasonable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping costs.

Please contact us before sending any product back. Do not send a return to an address without receiving return instructions from Vibe Cart.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

8. Partial or No Refunds

A refund may be reduced or rejected if the returned product:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is significantly different from its description.
  • The product qualifies for a return under our applicable return conditions.

9. Order Cancellation

If you want to cancel your order, contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed or shipped. If the order has already been shipped, you may need to follow the return procedure described above.

10. Contact Us

For return or refund requests, please contact us:

Vibe Cart
Email: contact.vibecartofficial@gmail.com
Phone: +92 371 386 4677
Address: Karachi, Pakistan

Please include your order number and a clear explanation of the reason for your return or refund request.