Shipping policy

Shipping Policy

Last updated: August 24, 2026

At Vibe Cart, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Availability

We currently offer delivery across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Multan, Peshawar, Faisalabad, Hyderabad, Quetta, and more.

Shipping availability may vary depending on your location and the courier services available in your area.

2. Order Processing

Orders are normally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive the available tracking information through your provided contact details.

3. Delivery Time

Estimated delivery time is generally:

  • Major cities:Β 5–7 business days
  • Other areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Vibe Cart may offer free shipping promotions from time to time. Any applicable free-shipping offer will be clearly mentioned on our website.

5. Cash on Delivery

If Cash on Delivery (COD) is available for your location, you may choose it as a payment method during checkout.

COD availability may depend on your delivery location and courier service.

6. Tracking Your Order

Once your order has been shipped, we may provide a tracking number or tracking information.

You can use the provided tracking information to check the status of your shipment.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact us.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete addresses
  • High order volumes
  • Unexpected logistical issues
  • Other circumstances beyond our reasonable control

Vibe Cart cannot guarantee a specific delivery date.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional shipping charges may apply for re-delivery.

9. Failed Delivery Attempts

If the courier attempts delivery and is unable to deliver the package because the customer is unavailable or cannot be contacted, the courier may make additional delivery attempts or return the package to us.

If the package is returned to Vibe Cart, additional shipping charges may apply if the customer requests re-delivery.

10. Damaged Packages

If your package appears damaged when you receive it, please contact us as soon as possible.

For damaged or incorrect products, please provide your order number and clear photos or videos of the package and product so we can review the issue and assist you according to our Return & Refund Policy.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Vibe Cart
Email: contact.vibecartofficial@gmail.com
Phone: +92 371 386 4677
Address: Karachi, Pakistan

Please include your order number when contacting us about an existing order.